CANCELLATION & REFUNDS POLICY

Blue Bins Waste Pty Ltd | ABN 16 098 413 239

Effective date: 3 September 2026

Last updated: 3 September 2026

This policy applies to skip-bin hire bookings with Blue Bins Waste Pty Ltd. It should be read with the booking confirmation and any agreed terms and conditions.

1. Our cancellation requirement

If you need to cancel a skip-bin booking, you must give us at least 48 hours’ notice before the scheduled delivery date and time. Notice is only effective when we receive it through our published contact details and can identify the relevant booking.

We encourage you to contact us as soon as possible if your circumstances change. This gives us the best opportunity to reallocate vehicles, drivers and bins that have been scheduled for your booking.

2. Cancellations made with 48 hours’ notice

Where you give at least 48 hours’ notice and no service has been supplied, we will cancel the booking. If you have made a payment, we will refund the amount paid for the cancelled booking, unless a different written arrangement was agreed with you or a lawful deduction has been clearly disclosed and agreed before the booking was made.

3. Cancellations made with less than 48 hours’ notice

A cancellation requested less than 48 hours before the scheduled delivery date and time is a late cancellation. Because a bin, vehicle, driver and delivery capacity may already have been allocated, late cancellations are generally not eligible for a refund.

If we agree to cancel or change a late booking, any refund, credit or charge will be determined by reference to the booking, the work already performed and any written terms agreed with you. Nothing in this policy requires us to provide a refund for a late cancellation caused by a change of mind, change in circumstances, site access issue or other matter outside our control.

4. Changes and rescheduling

Requests to change a delivery date, collection date, bin size, waste type, delivery location or site instructions should be made at least 48 hours before the affected service. Changes are subject to availability, operational requirements and any price adjustment that we tell you about before the change is confirmed.

A request to change a booking is not confirmed until we expressly confirm it. If a requested change cannot be accommodated, the original booking and this cancellation policy continue to apply.

5. Refunds

Except as set out in this policy or required by law, we do not provide refunds for change of mind, unused hire time, an early request for collection, a customer’s failure to prepare the site, restricted or unsafe access, or a cancellation made with less than 48 hours’ notice.

We will consider an appropriate remedy, which may include a refund, where we have materially failed to provide the services in accordance with the agreed booking and cannot remedy the issue within a reasonable time, or where a refund or other remedy is required by law.

Approved refunds will ordinarily be returned using the original payment method, unless we agree otherwise with you or that method is unavailable. We may ask for reasonable information to verify the booking and payment before processing a refund.

6. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable law. Consumer guarantees cannot be excluded. Depending on the circumstances, a failure to comply with a consumer guarantee may entitle a consumer to a remedy such as a repeat service, cancellation, a refund for an unused portion or compensation.

This policy is not intended to suggest that refunds are unavailable where the law requires a remedy. It explains our position on discretionary cancellations and change-of-mind requests.

7. How to cancel or request a refund

To cancel a booking or request a refund, contact us as soon as possible and provide your name, booking reference (if available), scheduled delivery date, service address and the reason for your request. We will assess the request and respond within a reasonable time.

Phone: (08) 8376 7744

Email: info@bluebins.com.au

Address: 15 Starr Avenue, North Plympton SA 5037

8. Updates to this policy

We may update this policy from time to time. The version available on our website at the time you make a booking will apply, unless otherwise required by law or agreed in writing.